Dear Valued Patient,
Our office has made the decision to temporarily suspend operations. We have come to this decision based on available facts from the CDC, recommendations from dental associations around the country, and in keeping with our commitment to the safety of our patients and employees. At this time we plan to reopen on April 30th.
We are operating in the abundance of caution in our decision, as this is a situation we have not yet faced before.
Dental work that is non-essential and non-emergent will be postponed until further notice, and we will call to reschedule any pending appointments.
If a dental emergency (pain or infection) arises, we will be available to come into the office and use proper protocol (as we normally do) to care for immediate needs or concerns.
We are also offering teledentistry and it will be charged as a limited exam. This will be a video appointment. You will need to contact us through email for more information.
If you have a non-urgent concern, please leave a voicemail at our office line at (704) 542-7552 or e-mail us at smile@ charlotteprogressivedentistry. com and we will respond at our earliest convenience. Please be patient as we will be operating at low staffing capacity. Please refrain from calling to reschedule hygiene appointments until after we have re-opened, as we will reach out to you over the next weeks.
If you have an emergency that you would like to speak to us about, or you have a problem that needs to be immediately addressed please call at (704) 542-7552.
Please know that the precautions we already take every day to prevent the spread of infection in our practice also helps prevent the spread of COVID-19. In addition to our normal practices, we have decided to implement additional precautions such as, taking travel histories, providing hydogen peroxide solution to rinse prior to procedures since the virus seems to be affected by it, taking patient temperatures, hand sanitizer and hand soap available prior to entering and before leaving the office, and we are asking all elderly and/or immuno-compromised patients to reschedule appointments.
If you are ill with flu-like symptoms, you should reschedule your appointment.
If you or someone you are in close contact with have recently traveled to one of the countries with large outbreaks of COVID-19 (China, Italy, Iran, South Korea) or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution, wait 14 days until you see your dentist to make sure you have not caught the coronavirus.
We appreciate your understanding during this time. We will continue to be in touch as this situation develops in regard to re-opening the office again.
Charlotte Progressive Dentistry